Complaints Procedure

APQP4Wind is committed to handling all formal complaints in a fair and timely manner. All formal complaints and non-compliance reports will be used as an opportunity for improvements to APQP4Wind.

If you have a complaint relating to your training course, please contact the APQP4Wind approved training provider first to allow them to investigate under their complaints procedures and resolve the issue. If you are not able to resolve the problem, please let us know.

All complaints received by APQP4Wind are managed per the following procedure:

• All complaints and feedback will be acknowledged by email within ten working days.
• Correspondence and discussions regarding your complaint will be logged.
• Complaints are investigated promptly and fairly.
• All information provided during the investigation will be treated as confidential.
• All complaints will be resolved in due time and a written response provided following resolution.
• Where we find that any corrective and/or preventative action is required; this will be recorded and monitored to ensure improvements are made.

Please provide all documentary evidence of the complaint or non-compliance and any communication you have had with the party you are filing the complaint against.

To make a complaint please send an e-mail with all relevant information to contact@apqp4wind.org.